Return and Exchange Policy

 
At Midi Online Store, we are committed to providing a seamless and convenient shopping experience. To ensure your complete satisfaction, we offer a flexible return and exchange policy under the following terms:


1. Return and Exchange Period:

- You can request a return or exchange for any product within 14 days from the date of receipt.


2. Conditions for Return and Exchange:

- The product must be unused and in its original condition, with all accessories and original packaging.
- Proof of purchase (order number) must be provided when submitting a return or exchange request.


3. Non-Returnable Items:

- Cosmetics and skincare products are non-returnable and non-exchangeable to ensure customer safety.
- *Products sold during promotions and discounts* are non-returnable and non-exchangeable, except in cases where the product is damaged or does not match the advertised specifications.


4. Return and Exchange Procedures:

- To request a return or exchange, please submit a request through your account on the online store.
- Once the return request is approved, the refund will be processed to your account using the same payment method. The refund process may take 7 to 14 business days.


5. Shipping and Costs:

- If the return or exchange is due to an error on our part (such as receiving the wrong or damaged product), we will cover the shipping costs. In other cases, the customer may be responsible for shipping fees.
- Please ensure that products are properly packaged when returning them to maintain their original condition.


6. Exceptions:

- Products that have been altered, used, or that do not meet the conditions mentioned above may not be eligible for return or exchange.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team via email.
info@namarabia.com.sa