Return and Exchange Policy

 
At Midi Online Store, we are committed to providing a seamless and convenient shopping experience. To ensure your complete satisfaction, we offer a flexible return and exchange policy under the following terms:

1. Timeframe

  • Customers have the right to return products within 3 days from the date of purchase in-store or from the delivery date for online orders.
  • Customers have the right to exchange products within 7 days from the date of purchase in-store or from the delivery date for online orders.

2. Conditions

  • Items must be in their original condition, unused, and unopened.
  • The original receipt or proof of purchase is required.
  • All purchases made through physical stores can only be returned or exchanged at the respective stores.
  • All purchases made through the online store can only be returned or exchanged via the online store.
  • The following items are non-returnable and non-exchangeable:
    • Personal care products.
    • Discounted or sale items.
    • Opened or used products.

3. Refund Methods

  • Refunds will be processed after the returned items have been received and verified to meet the return conditions.
  1. Cash on Delivery (COD):
    • For COD payments, customers may choose to receive the refund as a store voucher of equal value or by providing their bank account details or STC Pay wallet details.
    • Refund transfers take 7–14 business days.
  2. Credit/Debit Cards:
    • Refunds will be credited back to the same card used for the payment within 7–14 business days, depending on the bank.
  3. Wallet / Voucher:
    • The refund amount can be added to the customer’s online store wallet for future purchases.

4. Return Process (Online Orders)

contact us at:

Send the order details (Name – Mobile Number – Order Number – Reason for Return).

5. Exchange Policy

  • Products can be exchanged for items of equal or higher value, with the difference paid by the customer.
  • Products cannot be exchanged for items of lower value with a cash refund; instead, the difference will be provided as store credit or a voucher.

6. Complaints

  • For any issues, please contact us at:
  • Customers are required to provide the following information to expedite the process: (Name – Mobile Number – Invoice/Order Number).
  • A response will be provided within 2–3 business days.